Privacy Policy
Ilford Man and Van Privacy Policy
This Privacy Policy explains how Ilford Man and Van collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. It applies to all Ilford Man and Van customers and prospective customers in the Ilford area, including anyone who makes an enquiry or uses our services.
Who we are
Ilford Man and Van provides man and van, removals and related transport services in and around the Ilford area. For the purposes of data protection law, Ilford Man and Van is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
Personal data we collect
We only collect personal data that is necessary for us to provide and manage our services. The types of personal data we may collect include the following categories.
Identity and contact details, such as your name, address, service addresses, and any other relevant location details you provide.
Booking and service information, including details of the items to be moved, property access details, preferred dates and times, and any delivery instructions you give us.
Communication records, such as information you provide when you contact us to request a quote, make a booking, ask a question, or provide feedback about our services.
Payment and transaction information necessary to process your payment for services, such as transaction amounts, dates and methods. We do not store full payment card details where payments are processed by external payment providers.
Technical and usage data, where applicable, such as information about how you reached us, basic device and browser information, and details of interactions with our website or online content if we operate them. This may include limited cookies or similar technologies where used in compliance with applicable law.
Any other information you choose to provide that is relevant to our services, such as access notes for your property or special requirements for your move.
How we collect your data
We collect personal data directly from you when you contact us to request information or a quote, book our services, communicate with us by phone or other channels, or provide feedback or reviews about our services.
We may also receive limited personal data from third parties where this is necessary to perform our services, for example when a third party books our services on your behalf, or where our services are organised through a commercial partner. In such cases, we rely on the third party to confirm that they have the right to share your personal data with us.
Lawful bases for processing
We process your personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are the following.
Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, carrying out removals and related services, communicating with you about your booking, and handling payments.
Legitimate interests. We may process your personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries and complaints, keeping internal records, and protecting our business from fraud or misuse.
Legal obligations. We may process your personal data where we are required to do so in order to meet our legal and regulatory obligations, such as record keeping, tax and accounting requirements, or responding to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before the withdrawal.
How we use your personal data
We use your personal data for the purposes set out below.
To provide our services to you, including preparing quotes, planning and performing your move, arranging transport, and delivering items to the correct locations.
To communicate with you about your enquiries, quotes, bookings, changes to services, and to respond to any questions or requests.
To process payments, manage invoices and receipts, and maintain accurate financial and service records.
To manage our relationship with you, including handling feedback, resolving complaints or disputes, and providing customer service support.
To operate, maintain and improve our business operations, including training, quality control, and internal reporting.
To comply with legal requirements and cooperate with regulators and law enforcement where necessary.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors or, in some cases, as independent controllers.
Service providers who support our operations, such as IT and communications providers, storage and hosting providers, and payment processors. These providers process your personal data only on our instructions and are contractually required to keep it secure and confidential.
Professional advisers such as accountants and legal advisers where necessary for the management of our business and in connection with any disputes or legal claims.
Public authorities and regulators where we are required to share personal data by law or in order to protect our rights, property or safety, or the rights, property or safety of others.
If we ever consider a business restructuring, sale or transfer of part or all of our business, your personal data may be shared with relevant parties under appropriate confidentiality obligations, solely for the purpose of evaluating or completing that transaction.
International transfers
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we need to transfer your personal data to a country that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal measures, in accordance with data protection law.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we will retain core booking and transaction records for the period required by law for tax and accounting purposes. Enquiries that do not result in a booking may be retained for a shorter period, sufficient to manage our relationship with you and our internal records.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with you.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who have a genuine business need to know it, using appropriate security controls, and ensuring that our staff and service providers are aware of and follow data protection obligations.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Ilford Man and Van customers and prospective customers in the Ilford area, subject to certain legal conditions and exemptions.
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You have the right to ask us to correct or update inaccurate or incomplete personal data concerning you.
Right to erasure. In certain circumstances, you may have the right to ask us to delete your personal data.
Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations.
Right to data portability. You may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another organisation where technically feasible.
Right to object. You may have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, particularly for direct marketing.
Right to withdraw consent. Where we rely on your consent, you have the right to withdraw it at any time.
You also have the right to lodge a complaint with the UK supervisory authority for data protection matters if you are unhappy with how we use your personal data. We would, however, welcome the chance to address your concerns directly before you approach the authority.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or in applicable law. When we make changes, we will update the version made available to you. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
